Reviews | Google and Facebook | Sport Clips Watauga

4

Don M. | March 25, 2019
Google

Google
Google

"Always nice and friendly. Very clean"

Always nice and friendly. Very clean

5

trevor e. | March 21, 2019
Google

Google
Google

"This sport clips is awesome! I used this location at first for convenience as I use to live in Watau"

This sport clips is awesome! I used this location at first for convenience as I use to live in Watauga. Now I live 25 min away and still drive over here for service, have been coming here for years. The staff makes an effort to get to know their customers. They know me by sight when I walk in and call me by my name. The comfort of the staff remembering the details and what I like is amazing. It makes the customer and service provider relationship seemless and provides a great experience. Robyn in particular is the best stylist I have had in a very long time. She is the reason I have continued to return to this location after leaving the area. Do yourself a favor, stop in and discover the awesomeness at this Sport Clips!

4

Victor C. | March 6, 2019
Google

Google
Google

"Nice staff, mostly good cuts, shampoo is a plus"

Nice staff, mostly good cuts, shampoo is a plus

4

Benjamin B. | March 1, 2019
Google

Google
Google

"The girls here always provide a good haircut. You can check in online too, so you don't have to wait"

The girls here always provide a good haircut. You can check in online too, so you don't have to wait as long to been seen.

5

Noel L. | February 4, 2019
Google

Google
Google

"Edit: They fixed the glitches with their tablet sign-in awhile back and it works much better now. om"

Edit: They fixed the glitches with their tablet sign-in awhile back and it works much better now. ometimes busy, but worth the wait. The franchisee needs to ditch the stupid tablet/kiosk system to check in. It just adds another unnecessary level of complexity to the process of just getting a haircut. Technology should be used to make it easier for the employee to provide good customer service, not replace the responsibility of the employee to provide customer service.

1

Charles B. | January 12, 2019
Google

Google
Facebook

"Hey Sports Clips! Just wanted to congratulate you on an epic fail or maybe we should just title this"

Hey Sports Clips! Just wanted to congratulate you on an epic fail or maybe we should just title this one "How to loose a eight year dedicated customer for only $50.00!" So for the record, I've been a loyal Sports Clip's customer for well over eight years. Lynn at the Watauga Texas location has always done a GREAT job on my hair. I'm there punctually ever other Friday for my cut. Upon relocating from Seattle to Fort Worth my girlfriend, knowing how much I love Sports Clips bought me a gift certificate for $50.00 last Christmas. I held onto this certificate for almost a year so I could use it at "just the right time." Four weeks before it expires I go in, I get my cut and throw down my certificate like its a Golden Ticket from Willy Wonka. To my dismay I'm informed that "we cannot accept your certificate because it was not purchased at this location." WHAT!?! How can this be? I've kept this in my wallet for almost a year, waited for the perfect time to use it and in 2018 a gift certificate to a national haircut chain is LOCATION SPECIFIC??? But wait the story gets better. Not only is it location specific BUT whichever location sold her the certificate DID NOT FILL IT OUT CORRECTLY BY PUTTING A LOCATION NUMBER ON IT. So, I go back to my girlfriend, explain the situation and ask her which location she bought it at. Well since she had only been in town for a few weeks and was unfamiliar with the area she has no idea. Very long story short, 5 WEEKS and 7 different Sports Clips later I find the "magical" Sports Clips in North Richland Hills Texas (Highway 26 and Precinct Line Road) that sold her the incomplete certificate. I go in and speak to the manager (who is actually the person who sold the original certificate to my girlfriend) and explain the situation. She offers to redeem it for a $25.00 haircut. Ummm...no I have a stylist that I have been going to for over 8 years at another location. So after a five week hunt, I just ask to use it for some hair products. But wait, they don't even stock the products I use at the other location. Frustrated beyond belief I just ask for my money back so I can back to Lynn and get my haircut. This is where I'm told please have a seat so "I can call someone and work this out." 45 MINUTES LATER and very apologetic she informs me that the Corporate Office cannot help her and the owner of the location will not return her phone calls! She apologizes for the wait, asks me to leave the certificate with her and promises me a good resolution or "she will take the money out of her own pocket to make it right." Skip ahead 6 hours later, she calls me back to inform me that the owner finally got back with her and "unfortunately they cannot give me a refund because during the 5 week hunt for the mystery location the certificate has expired and is NO LONGER VALID." Apparently after 8 years, 208 haircuts and approximately $6200.00 my business wasn't worth $50.00! Really!?! Kudos for loosing a loyal customer...My feet will NEVER set foot in another Sports Clips facility EVER!

1

Charles B. | January 12, 2019
Google

Google
Google

"Hey Sports Clips! Just wanted to congratulate you on an epic fail or maybe we should just title this"

Hey Sports Clips! Just wanted to congratulate you on an epic fail or maybe we should just title this one "How to loose a eight year dedicated customer for only $50.00!" So for the record, I've been a loyal Sports Clip's customer for well over eight years. Lynn at the Watauga Texas location has always done a GREAT job on my hair. I'm there punctually ever other Friday for my cut. Upon relocating from Seattle to Fort Worth my girlfriend, knowing how much I love Sports Clips bought me a gift certificate for $50.00 last Christmas. I held onto this certificate for almost a year so I could use it at "just the right time." Four weeks before it expires I go in, I get my cut and throw down my certificate like its a Golden Ticket from Willy Wonka. To my dismay I'm informed that "we cannot accept your certificate because it was not purchased at this location." WHAT!?! How can this be? I've kept this in my wallet for almost a year, waited for the perfect time to use it and in 2018 a gift certificate to a national haircut chain is LOCATION SPECIFIC??? But wait the story gets better. Not only is it location specific BUT whichever location sold her the certificate DID NOT FILL IT OUT CORRECTLY BY PUTTING A LOCATION NUMBER ON IT. So, I go back to my girlfriend, explain the situation and ask her which location she bought it at. Well since she had only been in town for a few weeks and was unfamiliar with the area she has no idea. Very long story short, 5 WEEKS and 7 different Sports Clips later I find the "magical" Sports Clips in North Richland Hills Texas (Highway 26 and Precinct Line Road) that sold her the incomplete certificate. I go in and speak to the manager (who is actually the person who sold the original certificate to my girlfriend) and explain the situation. She offers to redeem it for a $25.00 haircut. Ummm...no I have a stylist that I have been going to for over 8 years at another location. So after a five week hunt, I just ask to use it for some hair products. But wait, they don't even stock the products I use at the other location. Frustrated beyond belief I just ask for my money back so I can back to Lynn and get my haircut. This is where I'm told please have a seat so "I can call someone and work this out." 45 MINUTES LATER and very apologetic she informs me that the Corporate Office cannot help her and the owner of the location will not return her phone calls! She apologizes for the wait, asks me to leave the certificate with her and promises me a good resolution or "she will take the money out of her own pocket to make it right." Skip ahead 6 hours later, she calls me back to inform me that the owner finally got back with her and "unfortunately they cannot give me a refund because during the 5 week hunt for the mystery location the certificate has expired and is NO LONGER VALID." Apparently after 8 years, 208 haircuts and approximately $6200.00 my business wasn't worth $50.00! Really!?! Kudos for loosing a loyal customer...My feet will NEVER set foot in another Sports Clips facility EVER!

Third Party Reviews Reviews For Sport Clips Haircuts of Watauga

Don M. | March 25, 2019 Google Google Google

trevor e. | March 21, 2019 Google Google Google

Victor C. | March 6, 2019 Google Google Google

Benjamin B. | March 1, 2019 Google Google Google

Noel L. | February 4, 2019 Google Google Google

Charles B. | January 12, 2019 Google Google Facebook

Charles B. | January 12, 2019 Google Google Google

Don M. | March 25, 2019
Google

Google
Google

trevor e. | March 21, 2019
Google

Google
Google

Victor C. | March 6, 2019
Google

Google
Google

Benjamin B. | March 1, 2019
Google

Google
Google

Noel L. | February 4, 2019
Google

Google
Google

Charles B. | January 12, 2019
Google

Google
Facebook

Charles B. | January 12, 2019
Google

Google
Google